Privacy Policy

Last updated: July 21, 2026

United One Media Group ("UMG," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website, contact us, or work with us, how we use it, who we share it with, and the choices you have.

This policy applies to unitedonemediagroup.com and to our direct communications with you. It does not apply to other companies' websites we link to, or to systems we build and operate on behalf of our clients, which are governed by our agreements with those clients.

1. Information We Collect

Information you provide

• Contact details such as your name, email address, phone number, and business name.
• Information you share when you complete a form, book a call, email us, or message us through our website.
• Details about your business that you share with us during enquiries or while we work together.
• Account credentials and platform access you provide so we can manage systems on your behalf.
• Billing and payment information, which is processed by our payment providers.

Information collected automatically

• Your IP address, browser type, device type, and operating system.
• Pages you viewed, how you arrived at our site, and how long you spent on it.
• Information collected through cookies and similar technologies, as described in Section 5.

Information from other sources

• Publicly available business information.
• Data from advertising, analytics, and lead platforms we use.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and communicate with you.
• Provide, deliver, and improve the services you engage us for.
• Operate and maintain systems we build or manage for you.
• Send marketing communications where you have agreed to receive them.
• Measure and improve our website, our advertising, and our services.
• Process payments and maintain business records.
• Comply with our legal, tax, and accounting obligations.
• Protect our website, our business, and our clients against fraud, abuse, and security threats.

3. Artificial Intelligence and Automated Tools

We build and use AI and automation tools as part of how we deliver our services. This section explains what that means for your information.

How we use AI

• We use AI-assisted tools to help produce and refine marketing materials, content, code, and creative work.
• We use automation and AI tools to analyse marketing performance and campaign data.
• We build AI voice, text, and chat systems that our clients use to communicate with their own customers.

Your information and AI training

We do not sell your personal information, and we do not provide your personal information to third parties for the purpose of training their AI models. Where we use third-party AI tools in our work, we take reasonable steps to use them under terms that do not permit your data to be used to train public models.

AI communications

If you interact with an AI-assisted chat or voice system operated by us, that conversation may be recorded, stored, and reviewed so we can respond to you and improve the service. You can ask to speak with a person at any time.

Human oversight

We do not make decisions that produce legal or similarly significant effects about you based solely on automated processing.

4. How We Share Information

We do not sell your personal information.

We share information with service providers who help us operate our business, and only to the extent needed for them to perform that work. These include providers of:

• Website hosting and technical infrastructure.
• Customer relationship management, marketing, and automation platforms.
• Analytics and advertising services.
• Email, telephony, and messaging services.
• AI and machine learning tools used in service delivery.
• Payment processing and accounting.

We may also disclose information where required by law, in response to valid legal process, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of business assets.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, understand how it is used, and measure our marketing.

• Essential cookies, which are required for the website to function.
• Analytics cookies, which help us understand how visitors use the site.
• Advertising cookies, which allow us to measure campaign performance and deliver relevant advertising.

Most browsers let you refuse or delete cookies through their settings. Disabling certain cookies may affect how parts of our website work. Some pages may also include embedded content from third parties, such as maps, scheduling tools, or chat widgets, which may set their own cookies.

6. Email, Calls, and Text Messages

Email

If you subscribe to our marketing emails, you can unsubscribe at any time using the link in any message. We will still send you messages relating to work we are doing for you.

Text messages

We will only send you marketing text messages, including messages sent using automated systems, if you have separately agreed to receive them. Consent to receive text messages is not a condition of purchasing anything from us. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for assistance.

Calls and recordings

If we record a telephone call, we will tell you at the beginning of the call. If you prefer not to be recorded, let us know and we will stop the recording or continue without it. Recordings are used to respond to your enquiry, maintain accurate records, and improve our service.

7. How Long We Keep Information

We keep personal information only for as long as we need it, and for as long as the law requires.

• Enquiries that do not lead to an engagement: up to 24 months.
• Client records, contracts, and financial records: 7 years after our engagement ends, in line with standard business and tax requirements.
• Marketing contacts: until you unsubscribe or ask us to delete your information.
• Website analytics data: in line with the retention settings of the platforms we use.

8. How We Protect Information

We take reasonable technical and organisational measures to protect the information we hold, including access controls, encryption in transit, and storage with reputable service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Choices and Rights

You may:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your personal information, where we are not required to retain it.
• Ask us to stop using your information for marketing.
• Unsubscribe from marketing emails, or reply STOP to text messages.

Depending on where you live, you may have additional rights under state privacy law, including the right to know what information is collected, the right to correction, the right to deletion, the right to data portability, the right to opt out of targeted advertising, and the right not to be discriminated against for exercising these rights.

To make a request, email [email protected] with the subject line "Privacy Request." We will verify your identity before responding and will reply within 45 days, or tell you if we need more time. If we decline a request, you may appeal by replying to our response.

10. Browser Privacy Signals

Some browsers allow you to send a Global Privacy Control signal indicating that you do not want your personal information shared for targeted advertising. Where we detect that signal, we treat it as a valid opt-out request for that browser.

11. Children's Privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us and we will delete it.

12. Third-Party Websites

Our website contains links to websites we do not operate. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

13. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If we make material changes, we will provide a more prominent notice on our website.

14. Contact Us

If you have questions about this policy or about how we handle your information: